FAQs

We specialise in maintaining and repairing microfilm cameras, film processors, microfiche scanners, mail-handling equipment, and a variety of other commercial and industrial equipment.

Yes, we service and repair equipment from a wide range of manufacturers, including SMA, Metis, and other leading brands in the microfilm and digital imaging industry.

Absolutely. We supply consumables, lamps, rollers, belts, and even manuals for most makes and models of the equipment we service.

Repair times vary depending on the equipment and issue. However, we aim to complete all repairs efficiently while maintaining the highest standards of quality.

Yes, we have an extensive network of trusted suppliers and can often source parts for older or specialised equipment that may be difficult to find elsewhere.

The best scanner for your needs depends on the type of items you want to capture and how you plan to use the digital files.

At MES, we offer expert advice based on your unique requirements, drawing from real-world experience and industry knowledge.

Get in touch with us today for an informative conversation about your specific needs.

The equipment required will depend on the services or products your business aims to provide within the Micrographics field.

For businesses focused on producing Microfilm or Microfiche for secure, long-term data preservation, essential equipment includes an archive writer and a film processor.

While Microfilm may seem outdated, it remains an unparalleled medium for secure, space-saving, and long-lasting data storage. With a lifespan of up to 500 years, it is incorruptible, unhackable, and easily accessible using only a light source and lens.

If your goal is to scan and access existing microfilm, you'll need a micrographic scanner designed for the specific film type, such as 16mm or 35mm roll films, microfiche, aperture cards, or micro-opaque cards.

Absolutely! With decades of experience in the digitisation industry, we’ve provided expert advice to a wide range of clients, including federal, state, and local governments, private businesses, and institutions.

Our deep understanding of the equipment we supply enables us to recommend the best solutions for your specific requirements.

Contact us to discuss a customised solution for your organisation.

All the microfilm and digital imaging equipment we supply comes with a full manufacturer-backed warranty, ranging from 12 months to 3 years, depending on the item.

Additionally, extended manufacturer-backed warranties are available for most equipment.

Delivery times vary depending on the equipment, as much of it is specialised, built to order, and imported.

Typically, delivery times range between 2 to 12 weeks.

At MES, we are committed to building long-lasting client relationships. We’ll keep you updated on your order status at every stage, from placement to delivery, installation, and beyond.

Yes, we do.

MES provides a full range of services, including installation, configuration, and operator training for all equipment purchased through us. We offer flexible options for on-site or remote support to suit our clients’ specific needs.

Yes.

All equipment supplied by MES includes the essential software required for operation.

In addition, many machines offer optional add-ons that enhance functionality or address specialised needs.

Certainly.

We provide a transparent cost breakdown for all equipment, which includes the base price, shipping, extended warranties, customisation options, and ongoing support.

Simply share your requirements with us, and we’ll recommend suitable equipment and provide an accurate cost estimate.

Yes, MES offers discounts on bulk purchases for eligible orders.

Every order is customised, so we encourage you to discuss your needs with us to determine if your purchase qualifies for a discount.

We also offer long-term support contracts, available for up to three years. These contracts provide cost benefits, added security, and proactive equipment maintenance.

Consumables and spare parts are shipped via Express Post.

Smaller items for domestic orders are delivered by courier services, while larger equipment is transported by freight carriers.

For international orders, we exclusively use air freight.

All shipments are fully insured, and we coordinate closely with clients on delivery dates, locations, and unloading arrangements for larger equipment.

Since all our equipment is custom-ordered, we do not offer returns or refunds.

However, we work closely with you during the evaluation and ordering process to ensure the equipment meets your needs perfectly.

If equipment is found to be defective under the manufacturer’s warranty terms, we will take the necessary steps to resolve the issue promptly.

MES has over 50 years of experience providing technical support to equipment users.

Our team is highly trained and certified by equipment manufacturers to offer expert assistance.

Support is available through several channels, including online (via phone and email), remote assistance (video conferencing or remote connection), back-to-base servicing for smaller items, and on-site support when required.

Our technical support staff are thoroughly trained and backed by equipment manufacturers to provide top-tier expertise.

For maintenance and servicing, we strictly follow the manufacturer's guidelines. The service frequency depends on how often the equipment is used.

Services can be performed remotely, at our facility, or on-site, depending on the equipment type and your requirements.

All equipment includes the necessary software and licences for operation.

Most brands we supply offer free software updates as they are released.

In some cases, there may be charges for specific upgrades. Contact us to confirm whether updates and upgrades are included for the equipment you're considering.

Yes, MES has decades of experience serving the Digitisation industry.

We take great pride in our successful track record of supplying and installing equipment for a wide range of clients, including federal, state, and local government entities, businesses of all sizes, and various institutions, among others.

If you'd like, we'd be delighted to offer references or share case studies to aid in your assessment of both our company and our equipment.